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Merchandise Repair Policy

StuartWeitzman.hk Purchases

  • For a period of 24 months after the date of your online purchase, we will repair at no charge any item with a manufacturing defect in materials and/or workmanship (such as broken hardware). However, we cannot guarantee the availability of original parts for all accessories. 
  • Merchandise that has been altered cannot be repaired.
  • Any issues that are a result of damage or normal wear and tear (such as dirt, scuff marks or scratches) cannot be accommodated.
  • We do not reimburse the cost of shipping the item to Stuart Weitzman.
  • It can take up to eight weeks for the item to be returned to you once it is repaired.
  • For return authorization, please email customerservice@stuartweitzman.hk. Please include your name, order number, date of purchase, shipping address, and a description of the damage.
Stuart Weitzman Store Purchases
 
  • Repairs for merchandise purchased at Stuart Weitzman stores are handled personally at the stores.
  • Repairs for merchandise purchased from a store or website other than a Stuart Weitzman store or on StuartWeitzman.com are handled personally by the original store or website.   Please contact the original store of purchase for assistance.
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