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Return Policy

In the event that an online purchase does not meet your expectations, we accept returns at www.stuartweitzman.hk. Items must be unworn and unused, and includeall tags, parts, and accessories.  To avoid damages, we recommend trying on footwear in carpeted areas.

We accept returns based on the following time frames from receipt of your order:

Price Return Time Frame
Regular Price

7 Days and no price adjustments

Sale and Promotional Merchandise No returns, exchanges or price adjustments
   
 
Return Procedures

Your package will contain a detailed return form or packing slip with instructions.  This form is required for us to process your return.

Return Instructions

  • Pack the item(s) securely in the original product packaging
  • Include the return form or packing slip in the return package
  • Affix the prepaid SF Express or DHL mailing form to the outside of your package
  • Contact our Customer Service team at +852 2118 3908 or customerservice@stuartweitzman.hk about your request of return / exchange. We will arrange SF Express or DHL to pick the item(s) up from your address
  • You will receive a return confirmation email once we receive your package (allow up to 7 days for in-house processing). Allow up to 30 days for your credit card company to process your credit
  • If you prefer to use your own shipping method, please send your package to:
Pedder Group Ltd
Unit B, C & D, 14/F, Ming Wah
Industrial Building,
17-33 Wang Lung Street,
Tsuen Wan,N.T. Hong Kong
Your return shipping charges must be prepaid, as we cannot accept C.O.D. deliveries.
 
For your protection, please retain the tracking information from the prepaid return label. We are not responsible for item(s) that do not arrive at our warehouse and customer cannot supply proof of delivery signature.
 
Exchanges
We are unable to automatically process exchanges at this time. To exchange an item, please contact our Customer Service team at +852 2118 3908 or customerservice@stuartweitzman.hk and return the item you do not want and place a new order on www.stuartweitzman.hk. You may place your reorder at any time.
 
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